Our Process: What to Expect When You Work with Five Star Restoration
When disaster strikes, figuring out what to do next can be overwhelming. At Five Star Restoration, we believe you deserve clear answers and a straightforward process — so you always know what’s happening and what comes next.
Here’s How We Make That Happen:
Step 1: Call Us to Get Immediate Help — 24/7
✔ We’ll explain what’s happening and what options are available — clearly, with no pressure.
✔ You’ll know exactly what to expect from the start.
Step 2: Get a Clear Plan — Including Insurance and Financing Options
✔ If it makes more sense to handle things privately, we’ll give you a clear and honest estimate — no surprises.
✔ Financing options are available if needed, so you don’t have to delay important repairs.
Our job is to work for you — not the insurance company — and guide you toward the right solution for your home.
Step 3: Mitigation — Protecting and Preparing Your Home
✔ Pack-out services if needed to protect your belongings.
✔ Environmental testing to ensure safe, compliant restoration.
✔ Set up protections around undamaged areas to prevent further issues.
✔ Begin any necessary demolition, cleanup, and drying to stabilize the property.
Step 4: Coordinating with Insurance and Adjusters
✔ Coordinate directly with your insurance adjuster to get approvals — taking that burden off your shoulders.
✔ If you choose to handle repairs privately, we can move directly to the reconstruction phase without waiting on insurance.
Step 5: Repairs and Reconstruction — Restoring Your Home the Right Way
✔ A dedicated Project Manager will oversee repairs, ensuring quality and timeliness.
✔ We’ll help with material selections, like flooring and paint, if needed.
✔ Our team gets to work — efficiently and professionally — keeping you updated along the way.
Step 6: Final Review and Warranty — Standing By Our Work
✔ Handle any final paperwork or insurance closeout.
✔ Collect final payment only when the work is done.
✔ Two-year workmanship warranty — because we stand behind the quality of our work.
✔ Ongoing support — we’re here for you if you ever need help in the future.
You Don’t Have to Navigate This Alone
When you work with Five Star Restoration, you’ll always know what to expect — and you’ll have a
trusted team guiding you at every stage.
Call Us to Speak with a Professional and Understand Your Options
At Five Star Restoration, we know you want to be a confident homeowner who provides a safe, welcoming space for your loved ones.
Call us today to speak with a professional and take the first step toward restoring your home.
Download The Emergency Response Checklist:
What to Do in the First 24 Hours After Water, Fire, or Mold Damage
The first 24 hours after water, fire, or mold damage can mean the difference between a quick recovery and long-term damage. Download our free Emergency Response Checklist to learn:
✓ What to do immediately to prevent further damage (step-by-step actions you can take now)
✓ How to document damage for insurance claims to avoid delays or denials
✓ When to take action yourself—and when to call a professional